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Lesson 15: Conclusion

In this last lesson we’ll be looking at how far we’ve come since the beginning of this module. We’ll be taking a look at the different lessons that we’ve taken up and what we’ve learned through these brief but informative discussions on the basics of business writing.

This class began with a discussion on why it’s important to know how to write good business documents. We were able to define what a business document is and what it usually contains. We were also able to state that the goal of a business document is to communicate specific information.

From there we were able to identify different steps that we need to take in order to effectively get our message across to our clients—these techniques included writing the active voice, using shorter, simpler sentences and properly organizing our documents.

Among other things we were able to emphasize the importance of grammar and punctuation in business matters—we were also able to tackle why it’s very important to be politically correct in business writing. We learned that it’s very important that all your business transactions make the person you’re corresponding with feel included and informed—not alienated or discriminated against.

After laying down these foundations, we were able to branch out into the specific types of business documents like resumes, cover letters, business letters, business e-mails and brochures. We were able to look at each of these formats in detail: we discussed what they should and shouldn’t contain as well as how information in these documents should be written. We were also able to set specific parameters for each of these documents; to make things easier we were also able to show examples of each of the types of business documents as well as state their conventions (font, font size, margin, spacing, etc.).

From here we went on to lay down firmer rules about how to write and how not to write business documents. In the last section of our class we were able to discuss concrete actions which result in good business documents and transactions. We were able to establish the importance of editing, proofreading and researching well before sending out any business documents.

Now that we’ve finished all the fourteen lessons in this class, we are now well-equipped to deal with any written business-related matters that come our way. In conclusion, we can say that the most important things to keep in mind when writing business documents are both what we say and how we say it.




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