Essay Paper on Personnel in Technology
by Meredith Johns
A strong, effective technology support staff is the key to the success of any company. An effective technology support staff has certain characteristics that allow the team members to function more efficiently and productively.
One of the best ways to start building an effective technology support team is by recruiting suitable individuals with sound background in systems integration, networking, project management, etc. Ideally, the individuals doing these jobs should possess enhanced skills, knowledge and behaviors of professional technicians.
However, building a successful technology support team requires more than just hiring talented, suitable people. It also means hiring people who will work well together. Most teams are made up of a combination of very different personality types, so it is a crucial part of the hiring process to ensure balancing the right mix of skills, ability and personality. Some personality types just don’t mix well with others in the workplace, especially when a job requires things to be done in certain ways. Having major personality differences within a technology support team can result in conflict. Certain personality types could hinder co-operation, lower morale and zap the productive energies from a well functioning team.
However, a team full of the same personality types is also not very conducive to fostering a productive, healthy and results-oriented technology support team. Difference in personalities can be good – when people use their various talents, all necessary functions and tasks are covered.
There is an opportunity for harmony within a technology support team. The ability to recognize potential problems in personality style differences early on and to understand the fallacy in these problems is as crucial as ascertaining the skills or abilities of the team members. It is essential to being able to make the differences work for the team and not against it.
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